CASTLE
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DETAILS
Origin: Cundinamarca
Variety: Castle
Height: 1,450 meters above sea level
Flavor: Sweet panela, delicate smooth profile
Process: Sun drying
Acidity: Citrus media
Roast profile: Half
SCA Score: 83.0
International Shipping
We come to your door, wherever you are. Clear rates and reliable tracking.
Made with care
We take care of every detail from the bean to the sip: freshness, traceability, and balance.
A team with a goal
We combine coffee and technology to elevate your experience.
Frequently Asked Questions
What is the return policy?
Due to the nature of the product (specialty coffee), we do not accept returns once the order has been shipped.
However, if your product arrives damaged, incorrect, or in poor condition , please contact us within 7 days of receiving it. We will evaluate your case and, if appropriate, offer you a replacement or in-store credit.
Important:
– No refunds are made for changes in taste or personal preferences.
– Refunds for payments in Bitcoin or other cryptocurrencies only apply if the error is attributable to us.
To report a case, write to us at: [ yourmail@yourstore.com ] with your order number and a photo of the product.
How should I make my selection?
Each product includes details such as origin, variety, processing, and flavor profile (e.g., fruity, citrus, chocolatey). We recommend choosing based on your preparation method and taste preferences.
If you're just starting out, you can try our balanced coffee profiles or ask for recommendations directly from our chat.
Very soon, you will be able to create your ideal mix with the help of artificial intelligence.
When will I receive my order?
- In Colombia: Delivery time is 3 to 5 business days , depending on your location.
- International: International deliveries can take between 10 and 25 business days , depending on the destination country, customs conditions, and local logistics.
Once your order is shipped, you'll receive a tracking number for real-time tracking.
What is the process for international shipments?
We ship internationally through partner carriers such as DHL , ensuring fast, secure service with real-time tracking.
Once you make your purchase:
- We carefully prepare your order , checking quality and packaging.
- We coordinate international shipping from Colombia through a specialized company (such as DHL).
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We'll send you a tracking number so you can track your shipment from the moment it leaves our center until it reaches you.
- Delivery times may vary by country, but typically take between 10 and 25 business days .
Important: Some countries may apply import taxes or fees, which will be borne by the buyer according to local regulations.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You'll always know the shipping price before purchasing.